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Finding a Chat Program Practicing Netiquette Staying Safe Community Q&A The internet has given rise to an entirely new form of communication: the online chat.

"They were certainly at the forefront of the move to software," says Richard Costello, a senior research analyst at IDC.

Two sides of the UC and collaboration market are battling opposite perceptions.

The traditional vendors are seen as too hardware-centric in increasingly software-oriented and virtualized data centers, while upstart Microsoft has to show its telephony alternative can meet enterprise requirements for reliability and quality.

‌ Skype is software that allows users to make telephone calls over the Internet.

Calls to other users of the service and to toll-free numbers are free, while calls to other landlines and cell phones can be made for a fee.

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